Our Returns Policy

Our Returns Policy main image Our Returns Policy image

Easy Returns and Refunds

Change of Mind: 100 Day Returns
We accept returns of all products as long as they are in the same condition as they were received and have not been removed from packaging, opened or used. If you have changed your mind please contact our team via the email below within 100 Days of receiving your order. Once confirmed by our team they will provide further information on how to return your product. If you would like to exchange your product please be aware we require your original product to be returned and an additional delivery fee will be required to be paid before our team can dispatch your order. If it has been longer than 100 Days and your product is still in the same condition as it was received and has not been removed from packaging please contact our team as we may still be able to help you.

Please note: All change of mind returns must be sent back at your own cost. A full refund of the product price will be refunded, delivery costs will not be refunded.

 

Faulty or Incorrect Products
If your order is faulty/damaged or incorrect please contact us asap via the email below. We understand wear and tear may occur on some products and this does not qualify for a return or refund. Our team will advise if your product needs to be returned for you to receive a refund. Some products include batteries that cannot be changed, this will be advised on the product listing, please be aware a flat battery in a product like this does not qualify for a return or refund.

Please Note: The 100 Day time period does not apply to Faulty products.

 

Processing Refunds
Please contact our team via email as they will advise you if your product needs to be returned to receive a refund.

All refunds are subject 

All refunds will be processed via the same payment method used to make the purchase.

 

At True Blue Toys Australia we are committed to providing you with the best customer service we can in line with Australian Consumer Laws.

 

Further Questions?

Contact Us: support@truebluetoys.com.au